Last updated: May 2026

Arctic G respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, request a quote, book a service, or use our services.

Who we are

Arctic G provides air conditioning, refrigeration, servicing and maintenance solutions for residential and commercial customers.

For the purposes of data protection law, the data controller is:

Business name: Arctic G Ltd
Email: info@arcticgltd.co.uk
Phone: 07938 103 772

Information we collect

We may collect and process the following information:

• Name
• Email address
• Phone number
• Details about your enquiry or requested service
• Information you provide through contact forms
• Communication records
• Website usage data, such as pages visited, device type, browser type and IP address

We only collect information that is relevant to your enquiry, booking, service or website experience.

How we collect your information

We may collect personal information when you:

• Submit a contact form
• Call, email or message us
• Book a service or installation
• Use our website
• Communicate with us about an existing job
• Provide details needed for invoicing or service delivery

How we use your information

We use your personal information to:

• Respond to enquiries
• Provide quotes
• Arrange appointments
• Deliver installation, servicing, repairs or maintenance
• Manage customer relationships
• Process invoices and payments
• Keep records of work carried out
• Improve our website and services
• Send service-related updates
• Meet legal, tax and accounting obligations

We do not sell your personal information.

Our lawful basis for using your data

We process personal data under one or more of the following lawful bases:

• Contract: to provide services you have requested
• Legitimate interests: to manage enquiries, improve our services and operate our business
• Legal obligation: to comply with tax, accounting and legal requirements
• Consent: where you have agreed to receive marketing communications or accepted optional cookies

You can withdraw consent at any time where consent is the lawful basis for processing.

Cookies and website tracking

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and support marketing activity.

Cookies may collect information such as your IP address, browser, device type, pages visited and time spent on the website.

You can manage or disable cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies.

Sharing your information

We may share your information with trusted third parties where necessary, including:

• Engineers, contractors or service partners
• Payment providers
• Website hosting providers
• IT and email service providers
• Accountants or professional advisers
• Legal or regulatory authorities, where required

We only share information where necessary and expect third parties to handle your data securely.

How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

This may include keeping records for:

• Enquiries: for a reasonable period after the enquiry
• Customer records: while services are being provided and for a reasonable period afterwards
• Invoices and accounting records: usually up to 6 years for tax and accounting purposes
• Marketing data: until you unsubscribe or withdraw consent

How we protect your information

We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using secure systems, limiting access to personal data and working with trusted service providers.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request transfer of your data
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at info@arcticgltd.co.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. Please read their privacy policies before submitting any personal information.

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

For questions about this Privacy Policy or how we use your personal data, contact: info@arcticgltd.co.uk